WordTap Support

Help for the WordTap word puzzle app on iOS and Android

Delete your account and data

If you signed in with Apple or Google, you can permanently delete your account yourself: open Settings → Account → Delete account in the app. That removes your cloud save, your leaderboard entry and your sign-in identity.

You can also request deletion by emailing rasimatics@gmail.com from the address linked to your account, or by telling us the display name shown on your leaderboard entry. Full details are in the Privacy Policy.

Moving to a new phone

Sign in with Apple or Google before you switch devices, then sign in with the same provider on the new one and your points, streak and statistics come with you. Without signing in, progress lives only on the device and cannot be recovered once the app is removed.

Common questions

A real word was rejected

Email us the word, the language you were playing in and the word length. Both the English and Azerbaijani dictionaries are curated by hand, so genuine gaps do exist and corrections ship in the next update.

A rewarded ad did not grant a hint

Rewards are granted only when the ad finishes playing. If the ad completed and no hint arrived, check your connection and try again — and if it repeats, email us with your device model and app version.

The leaderboard will not open

Leaderboards are online only and need an active connection. The daily puzzle and practice rounds keep working offline, and your points are submitted the next time you are online.

Changing the game language

Open Settings → Language and pick English or Azerbaijani. Both the word list and the interface switch; your points, streak and statistics are kept.

Advertising privacy choices

Where your region requires it, a privacy options entry point is available in the app's Settings screen so you can review or change your advertising consent at any time.

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Dəstək (Azərbaycanca)

Sualınız və ya problem varsa, rasimatics@gmail.com ünvanına yazın. Zəhmət olmasa cihaz modelinizi, əməliyyat sistemi versiyasını, Ayarlarda göstərilən tətbiq versiyasını və reytinqlə bağlıdırsa oyundakı adınızı da qeyd edin.

Hesabı silmək: Apple və ya Google ilə daxil olmusunuzsa, tətbiqdə Ayarlar → Hesab → Hesabı sil bölməsindən hesabınızı, bulud yaddaşınızı və reytinq qeydinizi birdəfəlik silə bilərsiniz. Eyni istəyi e-poçtla da göndərə bilərsiniz.

Düzgün söz qəbul edilmədi: sözü, oynadığınız dili və hərf sayını bizə yazın — lüğət düzəlişləri növbəti yeniləmədə tətbiq olunur.

Reytinq açılmır: reytinq cədvəlləri yalnız onlayn işləyir. İnternet olmadan gündəlik tapmaca və məşq oynanılır, xallar isə növbəti dəfə onlayn olanda göndərilir.